REFUND POLICY

At SURGE, we are committed to providing you with high-quality products and ensuring your satisfaction. Our Return and Exchange Policy is designed to make your shopping experience as hassle-free as possible. Please read the following policy carefully before making a purchase or initiating a return or exchange.

1. 7-Day Return and Exchange Policy:
* Beyond Extremes offers a 7-day return and exchange policy from the date of delivery.
* Within this period, you may initiate a return or exchange for eligible items.

2. Eligibility for Return and Exchange:
* To be eligible for a return or exchange, the product must be in its original condition and unused.
* All the returns and exchanges received will go through a quality check by our team and will be further approved/declined for exchange. Beyond Extremes reserves the right to deny a return/exchange if the piece does not pass the quality check. An exchange will be accepted only once within the timeline period.
* Returned or exchanged products must be in the same packaging as they were sent. Return or exchange won’t be processed if not sent in the same packaging.
* Exclusive Run Items (One of One Piece) cannot be returned or Exchanged.
* No returns/exchanges, while the website is on sale or discount. 

3. Damaged or Defective Items:
* If you receive a product that is damaged or defective, please contact us within 2 days of delivery. The brand is not liable for any product defects discovered 2 days after the date of delivery.
* We will provide instructions for returning the damaged or defective item.
* Please note that items damaged due to mishandling or misuse by the customer are not eligible for a return or exchange.

4. Exchange Process:
* Exchange requests can be processed only once per order.
* When requesting an exchange, please specify the replacement item you desire along with the order number. Exchanged products won't be eligible for return.
* As soon as the Exchange request has been accepted, the pick will be booked and the exchanged products will be dispatched once the pick-up takes place. 
* If the desired item is unavailable, we will issue a refund or offer store credit.

5. Return Process:
* To initiate a return, contact our customer support team within 7 days of delivery.
* When requesting a return, please specify the order number and reason for the return.

6. Refunds:
* Refunds will be issued within 24-48 hours of the product reaching our warehouse and after being approved by us after the quality check.

7. Contact Us:
* For any questions or to initiate a return or exchange, please contact our customer support team at info@houseofsurge.com or WhatsApp us at +91 7710842069.
* Returns or Exchange requests won't be processed over the call.